Have a question? We have answers. Check out our most frequently asked questions below:
Q1. Why is my order stuck on “Driver Assigned”?
Q1A: If your order shows driver assigned, that just means we’re still working on getting it packed before handing to a driver for you. We’re moving as fast as we can to deliver your favorite snacks.
Q2. Why was I charged a $7.25 Fee?
Q2A: A $7.25 fee is triggered when an order gets canceled by the customer en route. The $7.25 fee is to compensate the driver and restock the items.
Q3. I didn’t get everything in my order, what now?
We apologize if any of your items are missing. Let us make it right. Please send us an email using the contact form below. Be sure to include your order number and let us know which items you didn’t receive. A member of our team will help asap.
Q4. Does Snackz App accept cash?
Q4A: Yep! We accept cash, credit, and debit.
Q5. Is Snackz App available for Android?
Q5A: Yes , Snackz App is now available for Android phones on the PlayStore. You can also order on our website using an android or iPhone .
Q6. Do you deliver in other areas?
Yes, Snackz App delivers in other areas . We ship snacks and drinks anywhere in the United States . However , if you’re in Northeast Philadelphia or Philadelphia , PA we’ll deliver your snack and food within 15-30 minutes .
Q7. How much is Snackz App Delivery Fee ?
Q7A. Snackz App charge a flat fee of $1.99 for delivery . The delivery fee is waived on your first order and for orders over $35 . Subject to change !
Q8. How fast does Snackz App Deliver ?
Q8A. All orders are delivered within 15-60 minutes in you’re in Philadelphia . Orders being shipped out of state typically take 1-5 business days.